Fairway Loan # {{FWYLoanNumber}} (January 31st and prior)
Flagstar Bank Loan # {{FSLoanNumber}} (February 1st and after)
Effective February 1, 2021, the servicing of your mortgage loan transferred from Fairway Independent Mortgage Corporation to Flagstar Bank. Both Fairway and Flagstar Bank mailed transfer notices in January to inform you of this February 1st transfer. These notices provided the contact and payment information for your new servicer, Flagstar Bank.
According to our records, you attempted to make your payment on the MyFairwayServicing mobile application between January 29, 2021 and February 1, 2021. Although you received a confirmation of your submitted payment, this payment did not successfully process. These funds will not be drafted from your bank account due to this attempted MyFairwayServicing mobile application payment.
Please make your payment directly to your new servicer, Flagstar Bank. To register with Flagstar Bank and make your payment online, please visit flagstar.com/myloans.
We understand that transfers of servicing may be confusing. Please be aware you are protected under federal requirements for 60 days following the February 1st servicing transfer date which provides you time to make the necessary corrections to ensure your payment is made to your new servicer, Flagstar Bank. This means that during the months of February and March, you will not be assessed late fees and you will not be negatively reported to credit agencies.
We sincerely apologize for any confusion or inconvenience this may have caused.
If you have any questions concerning this information:
Please contact Flagstar Bank Customer Service Department:
- Toll-free at (800) 968-7700
- Mon - Fri 7:30 am - 8:00 pm ET, Sat 7:30 am - 4:00 pm ET
- Or visit us online at flagstar.com/myloans
- Mail payments to: Flagstar Bank
Payment Processing Department
Reference: Flagstar loan # {{FSLoanNumber}}
Flagstar Bank, P.O. Box 660263
Dallas, TX 75266-0263
Thank you,
Customer Experience
Fairway Independent Mortgage Corporation
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